Computer Support Services and Technical Support

Online computer support services are gaining in popularity because of their being cost effective as well as the ease that comes along. Technicians ensure offering customers the best support services. There are many other advantages to avail such a kind of support services.

Online computer support resources offer a safe and communicative service, targeted and designed for all kind of customers holding different interests. Talking about computer repair services, they are leading when it comes to quality. Here, customers avail the support in the most user friendly and interactive manner and don't need to get confused with the complex computer jargon. Furthermore, these services suit to everyone's budget and needs.

Computer support specialists keep interacting with customers and as they reply to technical queries and offer advice. As the horizon of computer network is expanding, there is an increase in number of computer support specialists and technical support technicians who are able to provide Microsoft tech support from remote locations.

Emergence of online computer support resources have eliminated a need for technicians to travel to the customer's workplace. Indeed, customers also don't need to haul their PCs to outside repair shop. Technicians also can administer and configure networks and servers remotely. The practice has become common as it is among computer support specialists.

Computer technical support technicians can help with a range of computer problems; from simple start-up errors & device conflicts to blue screen errors & system freezing. Whatever your computer problems, avoid the headache and hassle of a faulty PC with online computer repair service.

The array of computer support services may start from simple services like computer set up & installation, computer optimization, troubleshooting computer problems, computer security, and online data back-up Support.

The best part about online computer support is its 24x7 availability which actually attracts tech savvy consumers. Always be meticulous about your choice of computer support partner. It should be based on the experience, market reputation, and service price.

Source:http://ezinearticles.com/?Computer-Support-Services-and-Technical-Support&id=1552293

How to Use Task Manager to Stop Unresponsive Programs

Keep malfunctioning Windows XP software from fix computer problems to a halt.

If an application hangs in Windows XP, you may be able to stop it manually by opening up Task Manager. Note that you should only do this if you have tried everything else to restart the software in question. Also, closing software using Task Manager may erase all unsaved data in the program in question.

To pull up the Task Manager, try one or more of the following:

1) Right-click on an empty area of the Windows XP toolbar and choose "Task Manager".
2) If that fails to work, press CONTROL-SHIFT-ESC.
3) If that fails to work, try CONTROL-ALT-DEL.

If Task Manager starts, click on the "Applications" tab. Right-click on the program that is not responding and choose "End Task". Follow the instructions if prompted. You may have to force an application to stop two or three times.

Task Manager is a last resort, but if your computer or a software program hangs, it may be the only way to restore access to your machine without a reboot.

Create a Toolbar to Access Drives and CDs

This post provides technical support to Add a tool bar on the desktop of your Windows XP machine to gain quick access to CDs and removable drives.

If you want to quick access to your hard drives, CDs, "My Documents" folder, and other removable media such as USB flash drives? Just click and hold on the "My Computer" icon and drag it to the side of your screen. Voila! A new toolbar is created. Here are some more tips:

1. Get rid of the text "My Computer" by right-clicking on the toolbar and unchecking "View Title".

2. Make the toolbar always appear on top of other windows by right-clicking the toolbar and checking "Always on top".

3. Or, make the toolbar only visible whenever you move your mouse to the toolbar's edge of the screen. Right-click the toolbar and check "Auto-Hide".

4. To remove the toolbar, right-click it and choose "Toolbars", then uncheck "My Computer".

In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

Resolve Your Computer Problems With Online Technical Support

With the availability of thousands of online computer support services, you can easily improve the performance of your slow moving computer and bring it back to life in the convenience of your home. Wondering how?

Simple with the help of online computer support technicians who have the ability to resolve most technical problems related to computer and other technical products. As a customer, you are only needed to pay for the service you want. Online computer repair is increasingly coming up as a preferred choice of customers searching for efficient resources to get their computers fixed. Professionals can take up most of your technical problems through remote control via the Internet, as long as you have a high-speed Internet connection.

You can find online computer help specialists by carrying out a simple search on the Internet. Online resources give you a good idea about the computer support services available. An online computer repair technician can watch everything going on your system along with working on your issues.

With advancements in technology, you can even control the actions taken on your system at any point of time while your support session, just in case you think that there is any security violation. In some cases, instructions are directly given to customers over the phone, and the user has to simply follow these guidelines to fix his/her computer.

Most online computer troubleshooters disconnect the program until and unless you want the program for future use. The entire process of online computer repair is coming into limelight but it is always suggested that you get good references of remote repair company. This will help you to verify company's credentials and ensure security of your valuable data.

Online computer support proves to be of great help to troubleshoot computer issues like nasty computer problems and can help you with other annoying things such as virus removal, software installation, upgrading, disk cleaning, and PC optimization. The success rate is also pretty high when it comes fixing computer through online computer support.

Another advantage of online computer repair is that it allows you to save on money as well as your efforts in long run as you don't require you to haul your system to any local computer repair showroom and the technicians are working from their own location. In fact, they handle everything from a centralized console. So neither they nor you need to go anywhere to search for solutions of your computer errors.

Source:http://ezinearticles.com/?Resolve-Your-Computer-Problems-With-Online-Technical-Support&id=2150626

IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.